St. Vincent de Paul Thrift Store Director Position Opening

THRIFT STORE DIRECTOR POSITION DESCRIPTION
Title: Store Director Revised October, 2024
Position Reports to: Executive Director
Duties include but are not limited to:
JOB SUMMARY: The Thrift Store Director will be responsible for day-to-day operational management of St.
Vincent de Paul North Idaho Thrift Stores (2), including individual store managers (3) and warehouse supervisor
(1), indirect staff and volunteer supervision; exemplary customer care and service; financial oversight and cash
handling procedures; attaining sales goals and revenues; setting standards for loss prevention; team building;
donation processing; and visual merchandising. The Thrift Store Director also serves as a member of the Leadership
Team.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Operations and Store Management
Instill an Over-The-Top Customer Service mindset.
Develop and implement written procedures for store operations, including opening, and closing the store;
procedures for accepting, sorting, pricing donations; security procedures for staff and volunteers, handling
of cash, and other relevant procedures as needed.
Oversee the processing of donated items; manage the rotation of items and the disposal of unsellable items
in a timely fashion. Processes include: sorting, hanging, tagging, steaming and displaying.
Contribute to the development of annual revenue projections to meet financial goals.
Manage monthly budget, maintaining supply inventories.
Control petty cash, ensuring appropriate expenditures and receipts.
Ensure that all sales transactions (cash, checks, credit cards) are handled properly and in line with
prescribed cash handling procedures and credit card compliance standards (PCI DSS compliance).
Provide ongoing financial reporting to the Executive Director regarding monthly sales progress by store
and category. Be aware and have knowledge of daily, weekly and monthly sales performance, percentage
of sales goals reached and overall operation of the stores.
Maintain and increase knowledge of resale, thrift, consignment and retail trends through daily reading
(email list serves, publications) and participation in webinars, staff meetings and periodic offsite training.
Oversee backdoor issues such as donations.
Manage and oversee the schedule and pick-up of donations. Ensure that donation trucks are maintained and
in good working order.
Identify maintenance needs at the store / warehouse and communicate needs to the Executive Director
and/or the Finance Director or HR Director to ensure a safe, pleasant, and clean working environment for
staff, volunteers, and customers.
Conduct safety inspections by walking the stores to make sure floors are free of potential hazards. Ensure
restrooms are in working order and isles are clear.
Support volunteers and staff on the sales floor with customer conflicts, pricing issues, etc.
Work with and support the efforts of administration to increase volunteer hours to reduce staffing costs
whenever possible.
Staff Management
Provide inspirational leadership to staff and volunteers, setting operational performance standards and
offering training with a focus on exemplary customer service.
Supervise store managers (3), warehouse supervisor (1), staff and volunteers; monitor work performance
and provide ongoing feedback to improve productivity and employee job satisfaction.
Coordinate and participate in the hiring, supervision, and evaluation of staff. Cross train and mentor staff
for succession planning; create opportunities for internal promotion.
Conduct performance evaluations as set forth by the SVDP North Idaho Employee Handbook.
Engage in progressive discipline procedures when needed; write Performance Improvement Plans that put
corrective action in place to ensure staff is in compliance.
Conduct investigations should allegations of misconduct arise, reporting all information to the Executive
Director, Finance Director and HR Director as soon as possible.
Maintain confidentiality regarding all personnel matters.
Develop schedules for paid staff and volunteers to ensure appropriate levels of staff and volunteer coverage
Lead and supervise the retail job training program and oversee the development of curriculum.
Maintain current knowledge of agency policies and procedures as they relate to personnel; monitor staff for
adherence to policies and procedures;
Conduct regularly scheduled communication with staff to provide direction, guidance and oversight to
personnel. Host staff meetings as needed to share information and engage in team building.
Provide timely direction and written and verbal feedback to staff.
Marketing & Promotion
Analyze sales and current inventory in order to provide projections and recommendations to retain
customers and increase sales.
Develop and implement marketing campaigns for the store that will directly influence sales, donations and
volunteer morale. This includes social media and store website.
Implement daily, weekly and monthly store promotions with assistance from volunteers.
ATTENDANCE:
Must be punctual and timely in meeting all requirements of performance, including but not limited to, attendance
standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where
applicable.
BUSINESS NECESSITY:
The needs of SVDP North Idaho may be dependent on responding to and anticipating rapidly changing external and
internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization
structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become
necessary to make modifications to how business is conducted and work is accomplished, with minimal or no
advance notice to employees. Accordingly, the employee must be capable of adopting with minimal or no advance
notice, to change in how business is conducted and work is accomplished, with no diminishment in work
performance.
SAFETY AND SECURITY:
All employees are responsible for observing safety and security procedures as applicable and reporting potentially
unsafe conditions to management.
SUPERVISORY RESPONSIBILITIES:
Manages 4 immediate managers, who oversee +/- 40 FT, PT employees and unpaid volunteers. Is responsible for
the overall direction, coordination, and evaluation of the thrift store team. Carries out supervisory responsibilities in
accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and
training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining
employees; addressing complaints and resolving problems.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
Assoc or equivalent from a two-year college or technical school; or three years related retail
management experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak
effectively before groups of volunteers, donors, members of the general public and employees of the organization.
COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of: Internet Software; Spreadsheet Software
(Excel); Word Processing Software (Word) and Electronic Mail Software (Gmail).
CERTIFICATES, LICENSES, REGISTRATIONS:
Current vehicle insurance and a valid ID
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
A passion for exemplary customer service and a zeal for continuous improvement across all lines of
business.
Five years-experience providing customer service and information in a retail setting, including at least oneyear
training and supervising the work of staff.
Three years-experience providing face-to-face customer service and operational oversight in a retail setting,
or business other than a retail thrift store may be substituted for one year of non-supervisory experience.
Exceptional people skills.
Principles and practices of hiring, supervising, training and evaluating staff.
Understanding of employment laws, staying up-to-date on changing labor laws and federal, state and local
rulings.
Uses a computer to access, input and retrieve work-related information and to prepare written documents.
Ability to reconcile daily receipts for accounting purposes and perform bookkeeping duties.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or
feel; reach with hands and arms and talk or hear.
The employee may lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception
and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. The noise level in the work environment is typically moderate with
high levels of distraction.